By analysing the differences over a ten-year period in how the hospitality and tourism sector responds to economic stress, Goldblatt and Lee (2010) reveal troubling news about the forces and trends impacting the near future of the industry.

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This presentation considers likely impacts of demographic change over the coming two decades on the workforce and the nature of work in the hospitality and tourism sector. A global assessment of demographic trends points to a continuing decline in the rate of population growth and a consequent aging workforce.

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'Recent decades have seen the provision of sporting activities become an increasingly significant part of tourism' (Devine, 2009:10). Weed (2009) discusses how the growing popularity of sports tourism is providing established and emerging destinations with an additional vehicle to help them develop their tourism industries.

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For hospitality and tourism organisations to value diversity, senior management in leadership positions must be committed to developing cultural competence among all staff. The commitment is focused when it is embedded in organisational strategy, as well as in the life and culture of the organisation.

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This interactive workshop will explore event creation and design in hospitality. Ideas generation and selection exercises will be used, examining questions of design and operation;; visitor experience and quality issues. Participants will be able to experience a team driven decision-making technique drawing on creative thinking and operational management scenarios.

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The growth of hospitality programmes suggest an industry that is in robust health and with attractive options for individuals to make professionally oriented management careers in such an arena. Colleges and universities promote courses aimed at preparing managers for top-end hospitality outlets.

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There has been an increasing focus upon the evolution of festivals. A central theme is the relationship between festival growth and sustainable development, particularly within the tourism context. Changing priorities, particularly relating to tourism, can impinge upon sustainable festival practices.

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Relationships between the worlds of academia and industry, in any context, are essential if either party is to gain from the mutual benefits that such relationships bring. This is particularly true in the context of the hospitality industry, where academia can provide industry with a range of resources, physical and intellectual, that will help to move the industry forward in the 21st century.

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This study aims to explore how decision making styles influence the postpurchase evaluation of a cultural destination. The empirical study is supported through data from a sample of 400 individuals visiting Lisbon in December 2008. Study results reveal that vacation decision making is based on brand, quality and confusion over choice styles.

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Problem solving ability is a prized and sought after competence amongst contemporary hospitality managers. One commentator has challenged the norm though, in stating that hospitality educators are being asked to prepare graduates for roles in which they will need to "solve problems that don't exist yet" (McLeod 2009:33).

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