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The influence of waiting time to be seated in restaurants on customer satisfaction and loyalty – a case study of chain restaurants in Thailand’s department stores
Posted on November 17, 2015 | No CommentsChain restaurants in department stores and shopping malls are a growing phenomenon in Bangkok, Thailand. It is not uncommon to see customers queuing up for tables. This paper investigates the factors which influence customers to wait for tables to become available at these restaurants. By HTMi graduate Vatcharasingh, Sirintra, On. -
Keynote Presentation: Online Brand Identity by Joris Merks-Benjaminsen
Posted on November 17, 2015 | No CommentsJoris Merks-Benjaminsen is Head of Digital Transformation at Google, helping top 100 companies embed digital thinking into their strategies. His fresh thinking has won him prizes for Dialogue Marketer of the Year in 2012 and Best Marketing Literature of the Year in 2013. Joris was […] -
Excerpt Presentations 15th Research Conference
Posted on November 17, 2015 | No CommentsEmployee Perceptions of Tipping Entrepreneurial Marketing Strategies in Debt Crisis_The case of Small Businesses in Athens, Greece Hospitality Management Students Intention to Study Abroad Temporary Workplace or Lifelong Commitment The Impact of Leader Influence on Employee Performance The Influence of Cultural Diversity on the Psychological […] -
A Reveiw of the 15th International Hospitality and Tourism Research Conference Switzerland
Posted on November 17, 2015 | No CommentsThe 15th International Hospitality and Tourism Research Conference Switzerland was held over a two-day period in November 2015. The conference had two main themes. The first, “Making a difference in hospitality and tourism practice” focussed on contributions of managers and leaders to an ever-changing landscape […] -
Twenty-first Century Chinese Hotels: A Study of Aesthetic Labour in the Chinese Hotel Industry
Posted on November 16, 2015 | No CommentsThis paper explores aesthetic labour in the Chinese hotel industry through in-depth interviews with twelve senior hotel managers working in four and five star hotels in Xian, Shaanxi Province. The findings indicate that aesthetic labour does exist in the Chinese hotel industry and that it influences company policy, recruitment and training. By HTMi graduate Chen Guang Quan. -
Dialogue between Risk Perception and Attachment Theories – A Methodological Insight
Posted on November 15, 2015 | No CommentsAfter September 11 notions of security were changed and terrorism was considered a staunch enemy of tourist development. Quite aside from a hermeneutic interpretation about what development really means, the present paper critically explores the limitations of risk perception theory applied in travel studies. -
The effects of the new trend in hotel design
Posted on November 9, 2015 | 5 CommentsAs globalization continues and the forever changing lifestyle of the travelers, there is an urge for designers to have new innovations of hotel designs for hoteliers to succeed in a highly competitive market. -
Chocolate Tourism: An Evaluation of Chocolate as a Driving Force for Tourism
Posted on November 9, 2015 | No CommentsThis paper explores the potential for "chocolate tourism?. A brief history of the cocoa bean and its development into chocolate is presented. The popularity of chocolate and the health consequences of chocolate consumption are investigated. By HTMi graduate Christie Simon Achoi. -
A Study of Students Intentions to Choose Hospitality as a Future Career after an Internship in Hong Kong
Posted on November 9, 2015 | No CommentsThis paper investigates the impact of an internship on students’ intention s to choose the hospitality industry as their future career by examining their expectations and perceptions of the internship experience.By HTMi graduate Lau Yuk Ling. -
Conference attendees November 2015
Posted on October 19, 2015 | No CommentsPlease click on the “Conference” tab above or follow the link below to view this November’s conference attendees. www.conference.ihrcs.ch